MR Service Quality Engineer

Job Title MR Service Quality Engineer Job Description Job Title : MR Service Quality Engineer Job Responsibilities: Lead quality assurance activities supporting MR Service and Installation operations, ensuring high-quality, compliant, and efficient execution of MR system installations and service delivery across global regions. Establish operational quality objectives, develop structured work plans, and coordinate quality activities to support MR Service business priorities and operational goals. Ensure compliance with applicable regulatory requirements, including ISO 13485, MDR, FDA 21 CFR 820, and Philips Quality Management System procedures. Lead investigations of service quality issues, including root cause analysis, corrective and preventive action (CAPA) development, implementation, and effectiveness verification. Manage service-related CAPAs, quality events, complaints, audit findings, nonconformances, and field quality issues to ensure timely resolution and sustained compliance. Monitor and analyze quality and service KPIs, customer feedback, complaints, and field performance data to identify trends, risks, and opportunities for improvement. Drive continuous improvement initiatives focused on reducing installation defects, DEFOA events, recurring quality issues, and customer impact. Collaborating with internal stakeholders such as Field Service Installation teams, Ops Quality, Engineering, and Service organization  by enforcing quality standards, supporting risk assessments, and strengthening compliance with work instructions, Quality procedures, and installation readiness requirements. You are a part of MR Service and Installation Quality team, enabling MR Service and supporting MR Installation team. To succeed in this role, you should have the following skills and experience Bachelor’s or Master’s degree in Biomedical Engineering, Electronics Engineering, Mechanical Engineering, Manufacturing Engineering, Sciences, or a related field. Minimum 5-7 years of experience in the healthcare industry in Quality, Manufacturing, Operations, Engineering, or related roles, with exposure to continuous improvement, operational excellence, or service delivery management. Knowledge of regulatory standards and quality systems (e.g., ISO 13485, ISO 9001) - Mandatory Experience in Medtech industry required - servicing/Maintenance of medical equipment ideal Ability to establish operational objectives, develop structured work plans, and coordinate daily quality activities Experience monitoring, analyzing, and acting on quality and service KPIs Capability to resolve complex installation and service quality issues using structured problem‑solving methods Required skills : Demonstrate strong ownership and sound judgment, with the ability to proactively identify gaps, navigate ambiguity, and drive alignment and resolution across multiple stakeholders. Self‑starter with a structured mindset; analytically strong and results‑driven.