Member Success Manager

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: We are looking for an experienced and performance-driven Commercial Insurance Sales Manager to lead our Insurance sales function selling B2C insurance products into the UK market, based in Delhi NCR. The ideal candidate will drive revenue growth, own and continuously optimise the end-to-end sales process, and lead a team of Sales Team Leads and their telesales agents to consistently exceed targets while maintaining a high-quality, compliant member experience. Key Responsibilities: Lead and manage the Insurance sales function in Delhi NCR, overseeing Team Leads and their telesales teams to consistently deliver and exceed sales targets and KPIs Own and continuously improve the end-to-end sales process — scripts, objection handling, lead routing, follow-up cadence and CRM workflows — to lift conversion and reduce time-to-close Monitor daily, weekly and monthly performance, call metrics and KPIs across the team, identifying trends and opportunities for improvement Conduct call monitoring and quality reviews, providing real-time feedback to Team Leads to maintain performance standards Set targets, run incentive and recognition programmes, and hold Team Leads accountable for team performance Handle escalations and support Team Leads with complex queries, objections and process exceptions Prepare and present performance reports — daily, weekly and monthly — with insights and recommendations to senior stakeholders Partner with Finance to set, track and refine revenue forecasts and targets for Insurance products Support recruitment, onboarding and training of Team Leads and sales agents as the team scales