Manager - Revenue Assurance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This role leads a team supporting Revenue Analytics and Operations in protecting billing accuracy, revenue integrity, and customer experience. The Manager is accountable for team delivery and performance, including the timely and accurate resolution of customer account, order, and billing-related issues; oversight of ticket queues and reporting; and adherence to established company policies, controls, and procedures. Responsibilities also include managing operational risks and escalations, establishing priorities, monitoring quality and productivity, and driving improvements to policies, processes, reporting, and controls. The role develops employees through ongoing coaching and performance management, promotes effective collaboration with cross-functional partners, and ensures the team has the knowledge, tools, and direction needed to achieve business objectives. Success requires strong leadership, operational judgment, analytical thinking, problem-solving, and the ability to translate trends and business needs into clear priorities and measurable outcomes. Job Description Core Responsibilities: Leads, coaches, and develops a team responsible for resolving customer account, order, billing, and revenue-related issues accurately and within established turnaround expectations.  Establishes team priorities and allocates work based on ticket volume, issue complexity, business impact, employee capacity, and service-level expectations.  Oversee ticket queues and operational reports, monitoring aging, backlog, recurring issues, productivity, quality, and emerging customer, financial, or operational risks.  Manages significant or unresolved escalations, removes barriers to resolution, and coordinates with cross-functional partners to drive timely and sustainable outcomes.  Ensures corrective orders, adjustments, billing-code changes, and other resolution activities comply with established company policies, controls, procedures, and approval requirements.  Reviews trends and root-cause analyses to identify systemic issues, recurring process failures, and opportunities to protect revenue integrity and improve customer experience.