Manager, Payments Pricing

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Payments Pricing Team: The Toast Payments Pricing team plays a pivotal role in the financial success of Toast by determining competitive and transparent payments pricing strategies for our largest customers. Collaborating closely with sales, product and finance, the team is responsible for ensuring decisions align with overall business objectives and provides data-driven insights to refine Toast’s pricing strategy in a constantly evolving landscape. The Payments Pricing Manager will help scale and manage the Payments Pricing team. Responsibilities include strategic deal pricing and consulting, sales enablement, key initiative execution, team management and process improvement A day in the life (Responsibilities) Lead and manage day to day activities in Payments Pricing including analysis pipeline and escalations Be the key point of contact for Payments Pricing local functions in the region Coach and mentor a team of Payments Pricing Analysts, responsible for payments analysis, operations and ad hoc project support Develop and collaborate in the creation of performance metric dashboards for team Identify and propose process improvement opportunities, with a focus on AI and automation, and participate in department process efficiency efforts Deliver a best-in-class payments experience to Toast customers and prospects through successful communication and maintain SLAs accountability Become a subject matter expert regarding Toast’s payment solutions, deeply understand the payments value proposition, and how Toast Payments specifically meets business needs Understand all of Toast Payments’s processes and procedures; constantly improving upon them to gain greater efficiency and accuracy Report and analyze on our customer base to identify trends and help drive future recommendations Serve as an escalation point as needed Collaborate as needed across all levels of the Fintech organization by developing an understanding of Toast’s business model, company goals, and internal processes What you'll need to thrive (Requirements) Bachelor's Degree, 5+ years of experience in Financial Services, Business Operations, Analytics, Consulting, or similar experience 3+ years of people management experience Deep financial and analytical capabilities; Advanced Excel skills Metric driven and operationally minded Comfortable working with SQL/Snowflake/Excel/G-Suite/data visualization tools Prior experience mentoring/training junior employees; leading or managing a team is strongly preferred Strong leadership, organizational, decision making, and communication skills Strong process and change management skills What will help you stand out (Nonessential Skills/Nice to Haves) Experience working in the payments or FinTech industry, and/or POS solutions AI at Toast