Manager - Credit & Collections

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This role oversees Credit & Collections, leading teams in credit, collections, fraud, and vendor management whist driving operational improvement. It involves strategic development, staff training, and performance management, focusing on fostering employee engagement and aligning with business goals. The role is pivotal in implementing functional strategies and enhancing departmental performance under the guidance of direct management. Job Description Core Responsibilities Reviewing collection reports to assess collection strategies, implementing improvements to enhance the effectiveness of tactics  Developing performance metrics for all functions, ensuring alignment with the department's operational goals and company standards  Managing relationships with vendors and collection agencies, acting as the primary business contact and overseeing agreements  Evaluating and refining performance metrics for supervised functions, driving efficiency and aligning with strategic objectives  Analyzing actual team performance against established metrics, instituting changes to bolster productivity and financial results  Delivering training and education to staff on metrics and tools designed to improve operational and financial performance  Promoting a positive work environment, fostering open communication, and ensuring fair and consistent treatment of all employees  Serving as a change management liaison, effectively communicating key business initiatives and facilitating successful implementation  Working cross-functionally to maintain consistent business operations and streamline vendor processes for improved service delivery  Preparing financial forecasts, regulatory reports, and activity summaries, while continuously evaluating the efficacy of collection and fraud policies  Consistent exercise of independent judgment and discretion in matters of significance.  Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.  Other duties and responsibilities as assigned. Employees at all levels are expected to Understand our Operating Principles; make them the guidelines for how you do your job.