Manager - Billing Operations & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Manager, Service Enablement, is a first-line people leader responsible for analysts across four individual-contributor levels, from developing analysts through lead professionals. The team supports operational capabilities that may include customer-facing billing messages and communications, enterprise access provisioning, and related business-system services. The role translates business priorities into clear team objectives, assigns and reviews work based on complexity and risk, develops talent, and ensures services are accurate, timely, compliant, controlled, scalable, and reliable. This manager combines people leadership with functional knowledge of billing operations, business systems, access controls, customer communications, operational controls, validation, and issue resolution. The role creates an environment in which employees can grow their career path while maintaining clear accountability for delivery, quality, customer and employee experience, security, compliance, and operational performance. Job Description Core Responsibilities: Lead, coach, and develop teammates spanning levels; set clear expectations and tailor assignments, guidance, and development plans to employee experience and role scope.  Translate organizational priorities into team goals, work plans, capacity decisions, performance measures, and day-to-day execution across assigned service-enablement functions.  Assign and balance work based on complexity, customer or employee impact, security and compliance risk, urgency, development opportunity, and available capacity.  Oversee operational services that may include billing statement and communication support, enterprise access provisioning, approvals, exception management, business-system enablement, and related controls.  Review and approve requirements, business rules, workflow designs, validation approaches, release-readiness recommendations, provisioning standards, and operational documentation for significant changes.  Ensure the team delivers accurate, timely, compliant, controlled, scalable, and reliable outcomes across supported communications, systems, access requests, configurations, and work queues.