Key Account Manager - India

KEY ACCOUNT MANAGER - INDIA

Join our AI platform as a Key Account Manager focused on expanding our most strategic enterprise relationships in India. You'll be responsible for managing $1.5M+ in ARR while driving aggressive growth within our highest-value accounts through deep relationship building and strategic expansion initiatives.

ABOUT PLOTLINE

Proven track record as an enterprise-grade app personalisation platform serving apps like Dream11, Zepto, Upstox globally. Our India market represents a cornerstone of our international growth strategy, with established enterprise customers ready for deeper platform adoption and multi-department expansion.

ABOUT THIS ROLE

As our KAM for India, you'll own the growth trajectory of our most strategic enterprise accounts. You'll function as a trusted advisor to C-level executives while orchestrating complex, multi-stakeholder expansion initiatives that unlock new use cases, departments, and revenue streams within existing customer organizations.

KEY CHALLENGES YOU'LL SOLVE

Enterprise Expansion - Drive 150%+ net revenue retention by identifying and executing on white-space opportunities within strategic accounts

Executive Relationship Management - Build and maintain C-suite relationships that position our platform as mission-critical infrastructure

Multi-Department Penetration - Navigate complex organizational structures to expand platform adoption across business units, geographies, and use cases

Strategic Partnership Development - Transform transactional vendor relationships into strategic technology partnerships with shared roadmaps

OUTCOMES EXPECTED

Q1 Objectives: Identify $400K+ in qualified expansion pipeline and close $150K+ in new ARR from existing accounts

Q2 Objectives: Deliver $300K+ in expansion revenue while securing 2+ multi-year enterprise commitments

Year 1 Objectives: Achieve $2.2M+ total ARR ($1.5M base + $700K+ expansion) and establish 5+ accounts as strategic partnership references

RESPONSIBILITIES

STRATEGIC ACCOUNT GROWTH

- Own expansion strategy and execution for strategic enterprise accounts

- Develop comprehensive account plans with monthly growth roadmaps

- Identify white-space opportunities across departments, subsidiaries, and use cases

- Lead complex, multi-quarter expansion sales cycles

- Negotiate enterprise-level contracts and multi-year strategic agreements

EXECUTIVE RELATIONSHIP BUILDING

- Serve as primary strategic contact for C-level executives and senior leadership

- Conduct quarterly business reviews and strategic planning sessions

- Present platform ROI analysis and business case studies to board-level stakeholders

- Build executive sponsorship for platform expansion initiatives

- Manage escalations and strategic account issues with senior leadership involvement

CROSS-FUNCTIONAL ORCHESTRATION

- Collaborate with product teams on custom feature development and roadmap prioritization