Head of Agency Lending Operations, Managing Director

Who are we looking for We are looking for an industry leader with hands-on experience in Agency Lending Operations within a Markets business. You understand what great looks like in a global operations organization and bring deep knowledge of the functions that support Agency Lending across the trade lifecycle. You combine strong operational expertise with executive presence, excellent communication and stakeholder management skills, and a proven ability to influence, lead through change, and navigate complex challenges. This is a key leadership role responsible for overseeing a global team of approximately 150 professionals across India, Hong Kong, London, and Boston, providing operational support for Agency Lending activities, including settlement, reconciliations, and collateral management. You will lead the organization through the complexity of a large-scale global operation, ensuring accurate trade processing, effective collateralization, robust risk management, regulatory compliance, and seamless day-to-day execution. You will work closely with business, technology, risk, and control partners to drive innovation across processes and systems, enhancing efficiency, scalability, and risk management while ensuring operational solutions remain aligned with State Street's strategic objectives, industry best practices, and evolving market needs. A significant part of your mandate will be the transformation of the function. You will have the opportunity to help shape the future operating model, modernize the technology infrastructure, and drive initiatives that reduce risk, improve efficiency, and accelerate speed to market. Success in this role will require balancing long-term transformation with an unwavering focus on day-to-day execution and client service. The role can be based in Mumbai, Bangalore, or Hyderabad and reports directly to the SVP, Global Head of Financing and Portfolio Solutions Operations. Why this role is important to us The team you will be joining is a part of State Street Markets (SSM). As a leading provider of trading and lending solutions to the world’s institutional investors, we deliver the industry’s most innovative platforms, financing and portfolio solutions. Our capabilities are backed by proprietary, high-value research, insights and indicators that power clients’ investment decisions, accelerate performance and help investors stay ahead of shifting markets. Across our comprehensive set of solutions – data-driven macro market intelligence that give an information advantage; client-first platforms and tools that redefine trading; financing solutions that streamline liquidity access; and portfolio solutions designed to help achieve peak performance – we deliver a breakthrough edge to drive business success.