SaaS Upgrade Analyst - Officer

This is an Individual Contributor (IC) role focused on the hands-on technical execution of SaaS client upgrades for our Investment Management System (IMS). The Systems Analyst will be responsible for upgrade assessment, planning, execution, troubleshooting, and post-upgrade support, with strong ownership of assigned client upgrades from preparation through successful deployment. Key Responsibilities:  1. Technical Assessment and Planning: Assess client systems and infrastructure to determine compatibility and readiness for upgrades. Collaborate with project managers and stakeholders to define technical requirements and dependencies for upgrade projects. Develop detailed upgrade plans, including timelines, resource requirements, and risk mitigation strategies. 2. Upgrade Execution and Deployment: Lead technical aspects of upgrade projects, including software installation, configuration, and testing. Coordinate with development and testing teams to ensure smooth transition to upgraded systems. Implement deployment strategies to minimize downtime and disruption to client operations. 3. Testing and Quality Assurance: Help develop and execute test plans to validate functionality, performance, and compatibility of upgraded systems. Identify and troubleshoot technical issues and discrepancies during testing phases. Ensure adherence to quality standards and best practices throughout the upgrade process. 4. Documentation and Knowledge Transfer: Create and maintain documentation for knowledge transfer Contribute to team training and support clients on upgraded system functionality and usage. Facilitate knowledge transfer sessions to share insights and lessons learned from past upgrade projects. 5. Technical Support and Troubleshooting: Serve as a primary point of contact for technical support during the upgrade deployments. Investigate and resolve technical issues reported by clients or internal stakeholders. Escalate complex issues or system failures to appropriate teams for resolution. 6. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies related to upgrade processes and systems. Identify opportunities for process improvement and automation to streamline upgrade workflows. Collaborate with cross-functional teams to implement enhancements and optimize upgrade methodologies. Skills, Experience & Qualifications Required: Experience in Financial Services, Investment Management, Trading, or related systems, preferably Charles River IMS (CRIMS). Minimum 10+ years relevant industry experience. Experience with MS SQL Server and/or Sybase, including database configuration, operations, troubleshooting, and basic administration. Experience with application and database performance monitoring tools, including identifying, troubleshooting, and resolving performance issues. Knowledge of servers, operating systems, networks, scripting, XML, programming languages, job scheduling, and system monitoring tools.