Group Lead-Quality

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description Key Responsibilities Lead, coach, and develop a team of approximately 5+ Quality Analysts to ensure consistent delivery of quality goals and performance expectations. Oversee quality review activities and ensure audits are completed accurately, timely, and in accordance with documented procedures and regulatory requirements. Monitor team productivity, audit accuracy, and quality metrics; identify trends and implement corrective actions as needed. Conduct regular one-on-one meetings, performance reviews, and development discussions with team members. Drive calibration sessions with Operations, Quality, Training, and other stakeholders to ensure consistent interpretation and application of quality standards. Review complex or escalated quality cases and provide guidance on audit decisions and quality-related concerns. Analyze audit findings to identify process gaps, operational risks, and opportunities for improvement. Partner with Operations leadership to provide actionable insights, performance trends, and recommendations for enhancing customer experience and operational effectiveness. Ensure completion of root cause analysis and support implementation of corrective and preventive actions. Support onboarding, training, mentoring, and certification of new Quality Analysts. Prepare and present quality dashboards, scorecards, and business reviews to leadership. Drive continuous improvement initiatives through data analysis, process simplification, standardization, and automation opportunities. Act as a point of contact for quality-related escalations, stakeholder requests, and business initiatives. Foster a collaborative, high-performance team culture focused on accountability, engagement, and development. Required Qualifications 12+ years of overall experience, including at least 8+ years in Quality, Audit, Risk, Compliance, or Operational Excellence functions.