Global MedInfo Operations Manager

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use.  I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.   Role Objectives: •       Coordinate day-to-day operational support for Global Medical Information and Medical Information call-center services •       Monitor inquiry workflows, service performance, quality, issue escalation, knowledge-content availability and partner delivery •       Support Global Medical Information audit and inspection readiness through documentation retrieval, evidence-pack preparation, request tracking and quality-system record maintenance •       Provide operational reports and support process improvement and risk management activities across Global Medical Information Key Responsibilities: Medical Information Activity Delivery •       Support case management and escalation workflows for Medical Information activities •       Monitor inquiry volumes, response times, backlog and capacity indicators against agreed  expectations •       Coordinate handoffs and operational gaps across Global Medical Information teams, and call-center vendors •       Coordinate quality monitoring activities and escalate quality findings to the Global Medical Information teams Performance & Continuous Improvement •       Prepare scorecards and reports covering demand, activity performance, quality, escalations and open issues •       Identify recurring operational gaps and escalate to the Global Medical Information teams •       Support activity reviews and implementation of agreed operational changes Risk Management Activities •       Support audit and inspection Material Preparation and Activity Tracking •       Retrieve and compile accurate, complete documentation from content repositories in response to audit queries •       Keep track of audit/inspections open Corrective and Preventive Actions (CAPAs) related to Medical Information •       Coordinate updates to Medical Information-related regulatory documentation (e.g. PSMF) and associated data maintenance activities (e.g. Med Info Websites). Metrics & Reporting Activities