Global Head of Client Implementation & Billing Services, MD - State Street Investment Management

State Street Investment Management is seeking a Global Head of Client Implementation & Billing Services within the COO Client Experience (CX) Technology and Business Services organization. This senior leader will have global responsibility for client implementation and billing services, ensuring strong day-to-day execution while setting the strategic direction and transforming the global operating model. The role will lead the evolution of Client Implementation & Billing Services across people, process, technology, and operating model, working closely with CX, Client Coverage Group (CCG), Investments, Finance and COO leadership to deliver timely client onboarding, accurate billing, effective controls, and a consistent, scalable, high-quality client experience. What You Will Be Responsible For As Global Head of Client Implementation & Billing Services, you will: Lead global Client Implementation & Billing Services, including client onboarding, account and mandate setup, invoice setup, billing operations, issue escalation, remediation, and operational controls. Define and execute the global operating model and transformation roadmap, driving consistency, scalability, efficiency, accountability, and end-to-end ownership. Partner with CX Platform and other technology teams to define business requirements and priorities for client implementation, workflow, data, and billing platforms. Drive adoption of AI, automation, and workflow solutions to accelerate client implementation, improve billing accuracy, reduce manual work, and strengthen controls. Build and develop a high-performing global team with clear accountability and performance expectations. Partner with senior stakeholders across CX, COO, CCG, Investments, Finance, Legal, Compliance, and Technology to deliver strong client experience and business outcomes. Support broader CX strategy, business blueprint, and operating-model transformation initiatives. What We Value Strong knowledge of asset management, client implementation, billing operations, fee structures, data, risk, and controls. Strong operational leadership with experience in client implementation, billing operations and managing complex global service organizations. Strategic and transformative leadership with the ability to translate vision into execution. A strong pro-AI mindset and willingness to rethink traditional operating models and processes. Ability to balance operational excellence, controls, and transformation. Strong executive communication, stakeholder management, and influencing skills. A collaborative, outcome-oriented approach to building and leading global teams. Qualifications & Experience 15+ years of financial services experience, including significant leadership experience in asset management, client implementation, billing, client operations, or related functions. 10+ years in senior leadership roles with responsibility for complex operations and/or global teams.