Director, Field Excellence Delivery

Career Category Sales & Marketing Operations Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Field Excellence Delivery                                                 What you will do Let’s do this. Let’s change the world. You will be accountable for coordinating our delivery efforts across the internal and external team located in AIN and across India. In addition, the Director must manage relationships across a complex internal set of teams and functional groups. This position reports to the Executive Director, US Field Excellence and will be responsible for the following Responsibilities Key Integrator:  Act as main point of contact and representative of the Field Excellence team in India Talent Development: Hire, train, develop, and manage talent to meet organizational needs Global Collaboration: Act as the primary point of contact for Field Excellence leadership in the US and the offshore team in India, either through our Contract teams or direct AIN FTEs  Operational Excellence and Delivery: Oversee end-to-end delivery of core field analytics, operations, incentive compensation, and field systems and platforms ensuring quality, scalability, and operational efficiency, while promoting best practices in field effectiveness approaches and methodologiesLead/ co-lead special initiatives and projects (e.g. sales force go-to-market, size & structure, sub-national analytics, launch readiness) Oversee execution and pull-through of field force capabilities – customer targeting, field reporting, field alerts / suggestions, omnichannel / digital, field transformation, etc. Oversee IC Program delivery excellence (analytics design and health checks, administration and operations, field and data inquiry management, performance tracking and reporting, platform operations) Offshore Vendor Management: Manage offshore teams including CWs, maintaining quality of service and timely deliverables