Device & Software Experience Lead

About the job At Opella, we have one shared mission – we work passionately, every day, to ‘serve healthier, fuller lives’ now and for the generations to come. In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. Everything we do is centered around people’s interests – our consumers, our customers, healthcare professionals, and our employees – across the world. We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu. We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best. Our Team: Our team is engaged in designing, delivering and supporting Digital Tech Services for all CHC worldwide. We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations). Our team operates in an international context, serving all markets in most of the countries around the world. Digital Technology & Architecture organization encompasses following capabilities: Integration, Enterprise Architecture, Operations, Cloud engineering, Platform Engineering (e.g. DevOps & related framework), Enabling Platforms (ServiceNow, Observability, Chatbots, RPA, …), Digital Workplace and more “classical” infrastructures (hosting, network, servers, …). Digital Workplace corresponds to following capabilities: Productivity & Collaboration suite (Microsoft 365, with Office suite, Teams, Email, …) Videoconferencing (Zoom, Teams) & space booking (Logitech) Devices & Mobility (Windows, Mac, Workstation as a Service, mobile phones & tablets, device imaging & software deployment, Intune, Industrial devices) Digital Signage & IP-TV Telephony (VoIP, Teams or fixed) Secure Printing & Scanning services Application store for applications deployed on or accessible from end users’ laptops requiring either a license or a local setup (e.g. Adobe, Microsoft Office suite, Visio/Project, ...) As a target, all these capabilities will become full managed by Opella but most of them (less and less) are still operated by Sanofi for us. As a lead of Device & Software Experience, you oversee the 360° of Device and end-user software part of the Digital Workplace scope: hardware catalog, evolutions, roadmap, demand management, user education, corrective & preventive maintenance, build & run budget, …) whether they are owned directly by Opella or still managed by Sanofi. Main objective is to shape our future state for Opella and take over the devices & manage our end-user software. As a leader of a team, below are the key responsibilities for this role and domain. Devices & Software inventory & lifecycle