Customer Success Manager

Meet the Moment with Alteryx We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible. If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here. Are you someone who enjoys solving problems, building relationships, and helping customers get the most out of technology? Join Alteryx as a Customer Success Manager and help customers turn data into meaningful business results. You’ll work closely with customers to understand their needs, guide them in using our analytics solutions, and help them achieve their goals. If you have strong communication skills, a curious mindset, and experience in customer support, technical support, sales, or a similar customer-facing role, this could be a great opportunity to grow your career in data and technology. Responsibilities: Building & Fostering Strong Relationships – Be the technical interface between the customer and internal departments by developing deep relationship with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success Becoming a Strategic Advisor – Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services Driving Advocacy - Build deep relationships with key customer stakeholders to inform engagement strategy and create "Alteryx Advocates” Architecting Technical Solutions – Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts Supporting Account Expansion – Partnering with Sales Leaders to provide insights on customer health – focusing on adoption and retention strategies​, identifying new business opportunities Active Account Management – Create success plans for portfolio of accounts and proactively work with customers to establish and achieve critical goals Enabling and Training Users – Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures. Willingness and ability to work a non-standard shift or flexible hours to align with customer availability across designated time zones (specific schedule will be confirmed during the interview process). Basic Qualifications: Experience in a customer-facing role, such as customer support, technical support, customer success, sales, or implementation.