Credit Controller

Job Description: The main purpose of the Credit Controller role is to manage the collections activities of large commercial accounts with outstanding invoices.  This is a client facing position that also involves significant contact with internal stakeholders, often requiring collaboration between teams to resolve issues with delinquent accounts.  The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.  **This is an overnight shift, requiring individual to work U.S. business hours. Responsibilities: Initiate contact with customers to collect cash on unpaid invoices. Build trust and confidence with customers, acting as their advocate when issues are raised. Meet key performance targets and operational objectives. Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system. Liaise with internal and external individuals to resolve billing disputes and queries. Develop relationships with key stakeholders in Finance, Sales and Operations. Perform cash reconciliations and research of unallocated and unidentified payments. Manage the breach of contract and disconnection process when payments cannot be collected. Take ownership of actions from debt and provision meetings. Identify accounts that require special attention and act with urgency to resolve issues. Qualifications: Highly motivated, task oriented and able to work independently in a fast-paced environment Proven customer service experience, ideally working with large international clients Demonstrated success managing accounts receivable and resolving billing issues   Ability to work under pressure and driven to achieve targets Excellent organizational skills with high attention to detail and demonstrated ability to set and manage multiple priorities Ability to drive performance and ensure results delivery Excellent ability to speak and write in English Knowledge of Microsoft Office with strong skills in excel  2-4 years of experience in accounts receivable or related field Bachelor’s degree in finance, accounting or related field Financial services industry experience desired Job Families for Job Profiles Career Stage: Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.