Business Performance Manager Supply Chain AXP

Career Category Supply Chain Job Description Manager, Business Performance - Amgen External Planning Role Summary The Manager, Business Performance drives strategic improvements to AXP processes and ways of working, while delivering data-driven insights across the organization. The role helps shape AXP's digital strategy and enables smarter planning and supply chains across internal and external manufacturing through analytics, AI, and technology. The Manager owns improvements to the AXP Process Framework across Plan, Source, Make, Deliver, and Enable. In partnership with the Business Delivery Office (BDO) and Amgen Digital and Technology teams, the role standardizes workflows, identifies process gaps, and advances digital transformation. The role works with Global, Regional, and Site Supply Chain teams, Global Distribution, Contract Quality Management, Operations Finance, Global Planning, and AXP Regional Hubs. It supports performance visibility across commercial and pre-commercial supply, integrated business planning, operational excellence, digital adoption, and compliance. Roles and Responsibilities Improve and Govern AXP Processes ·   Own and improve the AXP Process Framework across Plan, Source, Make, Deliver, and Enable. ·   Standardize end-to-end workflows, roles, and handoffs across functions, regions, and sites. ·   Identify process gaps, risks, duplication, and unclear handoffs; maintain process maps, RACI matrices, work instructions, job aids, and guidance documents. ·   Work with AXP Compliance and the BDO to manage changes to SOPs and approved documents. ·   Apply Lean Business Systems and Operational Excellence methods to improve processes and ways of working. Lead Continuous Improvement and Automation ·   Use process analysis and value stream mapping to identify and prioritize continuous improvement, automation, and quick-win projects. ·   Develop business justifications that define expected benefits, ROI, cost avoidance, and cost savings. ·   Track project outcomes and confirm whether expected benefits are achieved. Advance Digital Transformation and Smart Supply Chains ·   Help shape and deliver AXP's digital strategy and transformation initiatives. ·   Identify practical uses of data, analytics, AI, and automation to improve internal and external manufacturing, planning, and supply chain processes. ·   Partner with Amgen Digital and Technology teams to define business needs and develop scalable solutions. ·   Translate business needs into system and reporting requirements; support implementation, adoption, and ongoing monitoring of solutions. Monitor Business and Financial Performance ·   Track AXP Supply Chain and Finance metrics with Operations Finance and Global Planning. ·   Maintain and improve KPI dashboards, reporting tools, and metric definitions; analyze performance across commercial and pre-commercial supply.