Business Performance Manager

Career Category Corporate Services Job Description Role Description:  The Manager, Business Performance supports Corporate Affairs put its Business Performance strategy into practice to help improve how the function operates, collaborates and delivers against its priorities. This role maintains portfolio and performance activities across operational work and transformation initiatives, coordinating updates on progress, milestones, risks, dependencies, budget, and capacity. In partnership with leaders, project teams, and Business Performance Data, Analytics and Process Intelligence, the Manager supports reporting and insights that help leaders monitor commitments and prepare for decisions.  This role will partner across Corporate Affairs to implement consistent ways of working, simplify processes, directly support technology and AI adoption, and strengthen organizational effectiveness.  The Manager will play a hands-on role in translating Business Performance priorities into practical solutions that make it easier for Corporate Affairs teams to get work done. This includes program management, process improvement, measurement of OKRs, KPIs, value, and productivity, budget tracking maturity, change and adoption coordination, knowledge management, and technology, AI, and data-enabled innovations that helping teams implement new ways of working.   Roles & Responsibilities:   Business Performance & Operational Excellence  Implement Business Performance initiatives that improve how Corporate Affairs plans, operates, and delivers work.  Identify and execute opportunities to simplify processes, standardize ways of working, reduce manual effort, and improve the staff experience.  Develop and maintain processes, tools, documentation, and self-service resources that enable consistent and effective ways of working.  Support portfolio governance and reporting across operational work and transformation initiatives by coordinating status, milestones, dependencies, risks, and capacity inputs and maintaining clear ownership, decisions, and follow-through.  Support the tracking and reporting of agreed OKRs, KPIs, value, productivity, and adoption measures, partnering with the Business Performance Data, Analytics and Process Intelligence team to maintain reliable inputs and actionable insights.  Transformation, Technology & Capability Building  Support Corporate Affairs transformation priorities through implementation of new technologies, AI capabilities, processes, and ways of working.  Lead projects and pilots from planning through implementation, including stakeholder engagement, change management, and adoption, process redesign support and technology-, AI-, and data-enabled initiative support via documenting current and future workflows, coordinating implementation and change activities, and tracking adoption and intended outcomes.