Building Operations, Soft Services

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Resident Safety and Community Security The primary focus is protecting residents, their guests, and their property within a residential community. This includes managing access control systems such as gate entry, fob or key card systems, and visitor check-in procedures for common areas, pools, fitness centers, and parking garages. The manager typically oversees CCTV coverage for entrances, parking lots, mailrooms, and amenity spaces, reviewing footage when incidents occur such as package theft, vehicle break-ins, or trespassing. Patrol operations are often more community-oriented, involving regular walkthroughs of hallways, stairwells, parking structures, and outdoor common areas, particularly during evening and overnight hours when residents report feeling less secure. Many complexes contract courtesy officers or off-duty police officers who live on-site in exchange for reduced rent, and the Security & Safety Manager typically coordinates their schedules and responsibilities. Emergency and Life Safety Systems Fire and life safety compliance is critical in multifamily housing due to the density of residents and shared building systems. This involves ensuring fire alarm systems, sprinkler systems, and fire extinguishers meet local code requirements, coordinating fire drills for staff, and maintaining clear egress routes. The manager usually develops emergency plans for scenarios specific to apartment living, including gas leaks, building-wide power outages, elevator entrapments, severe weather (particularly relevant for coastal or tornado-prone regions), and unit fires that could spread to neighboring units. Tenant Communication and Incident Management A significant part of the role involves direct resident interaction, including communicating safety advisories, coordinating with leasing and property management teams on lease violations related to safety (such as unauthorized subletting or hazardous behavior), and managing the aftermath of incidents like domestic disturbances, noise complaints escalating to safety concerns, or suspicious activity reports. The manager typically maintains incident logs and may need to testify or provide documentation in legal matters, particularly premises liability claims if a resident is injured or a crime occurs on property. Vendor and Contractor Coordination