Associate PLM Support Analyst

Career Category Engineering Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. ABOUT THE ROLE Role Description: In this vital role you will ensure the stability and continuous improvement of Amgen’s 3DEXPERIENCE PLM platform. Partnering with a diverse, global team, you will monitor production issues, troubleshoot business-critical issues, and drive enhancements that keep our digital operations running efficiently. The ideal candidate will have a proven track record of supporting users, troubleshooting technology issues, and drive towards quick resolutions in the 3DEXPERIENCE Cloud platform. Collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. Roles & Responsibilities: Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis. Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues. Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs. Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment. Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting. Document procedures, contribute to knowledge bases, and share best practices with global peers. Create and maintain accurate GXP documentation of configurations, processes, and changes Be the voice of the customer and be willing to go the extra mile to unblock their work. Proactively engage with product teams to understand the changes being introduced to the system, actively support during hypercare. Basic Qualifications and Experience: Bachelor’s degree with 3 - 5 years of experience in Engineering, IT or related field Functional Skills: Must-Have Skills: Good understanding of 3DEXPERIENCE capabilities and ability to triage and troubleshoot issues. Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator. Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functions. Experience with configuring solutions using 3DEXPERIENCE platform. Experience and understanding of software configurations and propagation of configurations across tenants. Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.