Associate IS Engineer

Career Category Engineering Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains at the cutting edge of innovation, using technology and human genetic data to push beyond what is known today.  Role Description  We are seeking an Associate IS Engineer to support the delivery, operation, maintenance, and continuous improvement of enterprise applications and digital solutions.  This is a blended application engineering role combining IT application support, application lifecycle management, technical troubleshooting, integration support, and software development. The successful candidate will work across both run/support activities and change/development initiatives, helping ensure applications remain reliable, secure, compliant, and fit for business needs.  Working under the guidance of senior engineers, the Associate IS Engineer will investigate and resolve application and integration issues, support application releases and upgrades, participate in incident and problem management, maintain application documentation and configurations, and work with business, infrastructure, platform, security, and vendor teams.  The role will also contribute to full-stack development and application enhancements, including front-end development, API integration, back-end development, testing, and deployment where required.  Roles and Responsibilities  Application Engineering & Support  Provide day-to-day technical and operational support for enterprise applications and associated integrations which could be either of these SaaS, COTS and Custom-built application  Monitor application health, availability, interfaces, scheduled jobs, and other operational components, and proactively identify potential issues.  Investigate, troubleshoot, and resolve application incidents, defects, integration failures, data issues, and performance problems.  Perform technical root-cause analysis and support implementation of corrective and preventive measures for recurring problems.  Support incident, problem, request, and change-management processes in accordance with established IT service-management practices.  Work with business users, application owners, infrastructure teams, security teams, integration teams, and external vendors to resolve technical issues.  Support application configuration, upgrades, patches, releases, environment changes, and production deployments.  Support application integrations with enterprise platforms, databases, APIs, identity and access-management solutions, and cloud services.