Associate Director, Digital Product Owner

Associate Director, Digital Product Owner (Lonza – Capsugel) Location: The preferred candidate will be based in Gurugram, India office and will be able to work in a hybrid setting. What will you do: Lonza Capsugel is undergoing an exciting digital transformation, and our Digital Platforms & Transformation team is seeking an entrepreneurial, systems-minded Associate Director, Digital Product Owner to lead the strategy, delivery, and continuous evolution of Capsugel's global customer portal. This role serves as the business owner of the digital customer experience, translating commercial objectives and customer needs into a prioritized product roadmap and scalable technical solutions. The successful candidate will combine deep digital product management expertise with hands-on experience leading enterprise portal implementations, systems integrations, and agile delivery teams. This position requires a strong foundation in product ownership, business analysis, software development lifecycle (SDLC) management, customer experience design, and cross-functional leadership. The ideal candidate will be equally comfortable engaging executive stakeholders, defining product strategy, managing vendors, and making day-to-day delivery decisions with development teams. Strategic Product Leadership Own and communicate the product vision and roadmap Define success metrics, KPIs, and adoption targets to ensure measurable business outcomes. Balance customer needs, business priorities, technical constraints, and regulatory requirements when making roadmap decisions. Product Ownership & Agile Delivery Actively serve as Product Owner; own and prioritize the product backlog, ensuring alignment to business objectives and customer value. Write and maintain detailed user stories, acceptance criteria, release plans, and feature specifications. Lead backlog refinement, sprint planning, sprint reviews, and release readiness activities. Make informed trade-off decisions regarding scope, schedule, quality, and business value. Customer Experience & Requirements Management Gather, document, validate, and prioritize customer, commercial, and operational requirements. Facilitate workshops, interviews, and discovery sessions with stakeholders across regions and functions. Develop customer journey maps, process flows, personas, and business cases to support product decisions. Testing & Release Management Own user acceptance testing (UAT) strategy and business validation activities. Define test scenarios and acceptance criteria to ensure successful releases. Assess release readiness and communicate deployment risks, dependencies, and mitigation plans. Enterprise Systems & Integration Partner Partner with architecture and engineering teams to design scalable solutions across enterprise platforms. Drive integrations between customer-facing digital platforms and backend systems including CRM, ERP, PIM, DAM, Identity Management, and eCommerce technologies.