Assistant Facilities Manager

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Corporate Solutions (Integrated Facilities Management)  ROLE AND RESPONSIBILITIES OVERALL ROLE Google is a fast-paced, collaborative and innovation-driven environment. The requirement is for a mindset that is very hands-on, energetic, helpful and straight forward.  Achieve excellence in maintenance  service programs at Google, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility, contract and procurement management for services to the client, with a focus on continuous improvement.  To achieve financial and other targets established by the Facility Manager. Achievement of the Key Performance Indicators and Service Level Agreements targets. POSITION GOALS Set up Standard Operating Procedures for the management of Soft services and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations Achievement of the Key Performance Indicators and Service Level Agreement targets. MAJOR RESPONSIBILITIES Site Operations Management Manage all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all cleaning functions i.e. administration, Reception, pest control and client services  Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems  Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by Google Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards  Plan, organize and arrange internal events for any processes or business  Actively coordinate with builder on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities  Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site  Capture cost and tracking methods for all consumables and other supplies  Achieve client satisfaction to Google expectations  24/7 emergency call support and site attendance is required Monitoring GUTS tickets for closure