Application Developer

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Summary  Genesys is looking for an experienced Salesforce support technical resource experienced in supporting Sales and Service modules. This is a very fast paced and highly collaborative environment with many moving pieces. We are looking for a talented Analyst with exceptional skills in customer support who wants to make a difference in the solution. This role will be part of a team working to provide application support and maintenance to CRM users and interface with application development to maintain awareness of new application deployments.  Job Responsibility Provide support to Salesforce CRM users worldwide while working closely with development teams to maintain the operational integrity of production systems Configuration and administration of CRM (mainly Salesforce) and integrated applications Maintenance and customization users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions Perform final Data Mapping and execution of Data import of any approved business requests into CRM Create documentation of any business rules/transformations/issues and resolutions Perform monitoring of data and system rules to ensure data integrity Resolve end user problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Identify ticket trends and work towards reducing recurrences Identify opportunities to simplify, optimize, and automate business processes Required skills and experience     Bachelor’s Degree with a minimum of 3 years of Salesforce administration, System Support, and/or System Administration Strong broad-based understanding of Salesforce CRM applications and its modules. Proven ability to manage users, data, and security Proven troubleshooting skills including the ability to analyse and resolve difficult problems quickly with keen attention to detail Demonstrated proficiency in the use of data management tools such as Data Loader Ability to write complex SOQL queries. Ability to debug Apex Triggers/Workflow/Flows Familiarity with standard business, sales, and finance processes Detail-oriented with excellent verbal and written communication skills Salesforce Admin certification is a plus