Senior Software Engineer

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. We have an exciting new opportunity for a Senior Software Engineer to join the Journey Analyzer team within Genesys's Journey Management platform. Journey Management enables organizations to measure, monitor, and orchestrate exceptional customer journeys. Whether it's small companies or Fortune 500 blue chips, each benefits from the unique insight our platform provides into their customers' journeys. What will you be doing? You will be working with colleagues across 3 continents who share a passion for building the best software, the best team, and the best customer experience. Come work with data at true scale. You'll solve the kinds of problems that only occur at this volume. As a Senior Software Engineer, You will: Own the technical direction of the team's backend services, making and documenting architecture decisions that span multiple services and teams. Design and evolve our ETL platform Improve the reliability, performance, and cost efficiency of large-scale batch processing (distributed-compute tuning, partitioning, safety limits) and the runtime API (caching, response-size handling). Drive our observability strategy, including the migration to modern, vendor-neutral tracing, metrics, and instrumentation across the domain. Contribute to related backend initiatives across the ecosystem, including AI/LLM-assisted Journey Planner built on our Copilot agent platform. Set and raise engineering standards — reliability, testing, CI/CD — and mentor engineers across the team. Partner with Product, SRE, and peer engineering teams to balance delivery, platform health, and technical debt. Take accountability for operational health: regular operations reviews, incident/on-call ownership, and reliability improvements. You'll join a team with a start-up feel and the scale of an industry leader, helping build and deliver our hugely ambitious growth plans. What do you need to be successful? Degree in Computer Science or Computer Engineering, or equivalent experience 5+ years of professional software engineering experience, with a strong track record of technical leadership beyond a single team (setting architecture, mentoring, driving standards) Deep, hands-on backend expertise in Python (our primary backend language); solid experience in at least one other language such as Java is a strong plus, as our flow-configuration services are Java-based