Analyst 4 - Billing Operations & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Access Control Analyst supports enterprise access provisioning across billing, customer care, and operational platforms to help ensure employees and business partners have accurate, timely, and appropriate system access. The role supports access requests, provisioning workflows, approvals, exception management, operational controls, and compliance requirements while partnering across business and technology teams to deliver consistent and reliable access experience. As a lead professional-professional 4, this role operates with a high degree of independence in a complex, high-volume environment and exercises judgment in matters of significance. The role provides subject-matter expertise, leads projects and improvement initiatives, and identifies opportunities to strengthen controls, improve automation, reduce provisioning fallout, and enhance the access experience. Job Description Core Responsibilities: Supports enterprise control-access provisioning for billing, customer care, commerce, PII, and other operational platforms.  Analyzes complex access requests, business requirements, approval standards, and system dependencies to determine the appropriate provisioning action.  Supports joiner, mover, and leaver processes by validating that system access aligns with an employee’s job status, job code, organizational assignment, and approved access configuration.  Reviews automated provisioning outcomes and investigates records that require manual processing or exception handling.  Analyzes job-code, location, division, and business information to support accurate provisioning within the appropriate system environment.  Validates access assignments against approved role-based, job-code-based, or standards.  Review access requests for completeness and confirm that required manager, business, security, or secondary approvals are in place before provisioning.  Investigate provisioning fallout, incomplete requests, access discrepancies, and other exceptions; determine contributing conditions and coordinates resolution with the appropriate partners.  Identifies recurring provisioning exceptions and recommends configuration, process, documentation, training, or automation improvements.