Analyst 4 - Billing Operations & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Lead Message Experience Analyst serves as a subject-matter expert for highly complex and high-impact customer-facing billing statements and communications across Residential and Small to Medium Business experiences. The role leads solution design, requirements, risk assessment, validation, issue resolution, and control improvements; influences cross-functional decisions; and provides functional leadership to ensure accurate, timely, compliant, scalable, and reliable billing communications. As a lead professional, this role operates with a high degree of independence in a complex, high-volume environment and exercises judgment in matters of significance. The role provides subject-matter expertise, leads and improvement initiatives, and identifies opportunities to strengthen controls, improve automation, reduce risks, and enhance the message experience. Job Description Core Responsibilities: Lead the design, implementation, and validation of highly complex or high-impact billing statement content, customer communications, and related configurations.  Provide subject-matter expertise on customer scenarios, system logic, platform capabilities, dependencies, regulatory requirements, and implementation impacts.  Translate ambiguous or strategic business, legal, regulatory, and customer needs into scalable requirements, business rules, solution options, and execution plans.  Direct advanced research across statement content, billing data, bill codes, discount codes, configurations, integrations, and production results to determine root causes and solution paths.  Use SQL, Excel, and other tools to evaluate complex data, reconcile outcomes, identify systemic trends, and validate end-to-end behavior.  Define validation strategies, control points, success measures, and go/no-go criteria for significant communication changes and releases.  Lead resolution of critical defects, customer-impacting issues, recurring exceptions, and data-quality concerns; verify corrective and preventive actions.  Identify significant risks and control gaps, recommend mitigation, and strengthen quality, compliance, data-integrity, and operational-control practices.