Analyst 3 - Revenue Assurance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This job provides financial reporting, revenue analysis, and billing audits. Produces and delivers reports, analyses, and audits to assess initiatives and enhance operational efficiency. Establishes and sustains standard reporting metrics, quantitative data explanations, and continuous evaluation of alternatives and solutions. Job Description Core Responsibilities: Investigates, analyzes, and resolves customer account, order, and billing-related tickets, including statement discrepancies, adjustments, charge calculations, rating or usage anomalies, and promotional billing concerns, accurately and within established turnaround expectations.  Validates account, order, and billing data to ensure accuracy, quality, and alignment with established company policies, controls, and procedures.  Places or facilitates corrective orders and adjustments to resolve billing errors and account inconsistencies.  Monitors revenue and billing reports to identify variances, trends, recurring issues, and potential financial or customer impacts.  Performs error resolution and supports appropriate revenue recovery through accurate correction of billing codes, account information, or related data.  Applies analytical thinking and structured problem-solving to investigate issues, determine root causes, and develop evidence-supported recommendations.  Maintains complete and accurate audit documentation, reporting, and tracking mechanisms for identified issues, corrective actions, and follow-up activities.  Manages and resolves assigned tickets while monitoring queues and reports for aging items, recurring problems, emerging trends, and operational risks; escalates significant or unresolved issues as appropriate.  Identifies instances in which established processes were not followed, documents supporting evidence, and partners with the appropriate teams and management to address the issue and reduce recurrence.  Identifies opportunities and recommends enhancements to improve resolution speed, data quality, operational efficiency, process consistency, and the effectiveness of related policies, procedures, reporting, and controls.  Communicates findings, risks, and recommended actions clearly to management and cross-functional partners.