Analyst 3 - Billing Operations & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Message Experience Analyst independently manages complex customer-facing billing statements and communication requirements for Residential and Small to Medium Business experiences. The role translates business and regulatory needs into system requirements, performs research and end-to-end validation, resolves issues, and strengthens controls to ensure accurate, timely, compliant, and reliable billing communications. The analyst also supports cross-functional initiatives, continuous improvement, and less-experienced team members. As an experienced professional 3, this role independently manages complex requirements and operational issues, identifies opportunities to strengthen controls and processes, and develops solutions to recurring or higher-impact challenges. The role serves as a knowledgeable resource to partners and contributes to cross-functional initiatives, automation, and continuous improvement. Job Description Core Responsibilities: Create, maintain, implement, and validate billing statement content, customer communications, and related configurations.  Analyze complex business requirements, customer scenarios, system logic, dependencies, and implementation impacts.  Translate business, legal, regulatory, and customer needs into clear specifications, business rules, build execution.  Research statement content, billing data, bill codes, discount codes, configurations, and production results to determine current functionality and required changes.  Use SQL, Excel, and other tools to reconcile data, identify trends, investigate issues, and validate system behavior.  Perform production validation for statement approved communication changes.  Resolve defects, partner with technology and development teams, and confirm corrections meet requirements.  Investigate statement discrepancies, incorrect messaging, data-quality issues, and recurring exceptions; coordinate resolution and recommend sustainable improvements.  Apply quality, compliance, and operational-control standards; identify and escalate significant risks or control gaps.  Maintain clear documentation of requirements, business rules, decisions, approvals, and implementation outcomes.