Analyst 2 - Revenue Assurance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This role supports the Revenue Analytics and Operations team in protecting billing accuracy, revenue integrity, and customer experience. The role reviews and resolves customer account, order, and billing-related issues; analyzes reports and accuracy results to identify discrepancies and recurring issues; and ensures corrective actions align with established company policies and controls. Responsibilities also include maintaining audit documentation, identifying opportunities for efficiency, and supporting improvements to policies, processes, and procedures. Success requires analytical thinking, attention to detail, sound problem-solving, and the ability to communicate findings and complete assigned work accurately and within established expectations. Works with moderate supervision and is accountable for individual results and contributions to team performance. Job Description Core Responsibilities: Reviews and resolves assigned customer account, order, and billing-related tickets accurately and within established turnaround expectations, escalating complex or unresolved issues as appropriate.  Validates account, order, and billing data to ensure accuracy, quality, and alignment with established company policies, controls, and procedures.  Places corrective orders and adjustments to resolve billing errors and account inconsistencies.  Reviews revenue and billing reports to identify variances, recurring issues, and potential financial or customer impacts.  Performs error resolution and supports appropriate revenue recovery through accurate correction of billing codes, account information, or related data.  Applies analytical thinking and established problem-solving methods to investigate issues and determine appropriate actions.  Maintains complete and accurate audit documentation, reporting, and tracking for identified issues, corrective actions, and follow-up activities.  Manages assigned tickets while monitoring queues and reports for aging items, recurring problems, and operational risks; escalates significant issues as appropriate.  Identifies instances in which established processes were not followed, and partners with the appropriate teams and management to support resolution.