Analyst 2 - Billing Operations & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Message Experience Analyst manages moderately complex customer-facing billing statements and communication requirements for Residential and Small to Medium Business experiences. The role translates business needs into documented requirements, conducts research and validation, resolves routine issues, and applies established controls to support accurate, timely, compliant, and reliable billing communications.  As a developing professional 2, this role works with increasing independence to manage standard and moderately complex exceptions. The role analyzes recurring issues, contributes to process and documentation improvements, and uses operational data to support accurate, timely, and compliant delivery. Job Description Core Responsibilities: Create, maintain, implement, and validate billing statement content, customer communications, and related configurations for assigned work.  Analyze moderately complex business requirements, customer scenarios, system logic, dependencies, and implementation impacts.  Translate business, legal, regulatory, and customer needs into clear specifications and business rules.  Research statement content, billing data, bill codes, discount codes, configurations, and production results to determine current functionality and needed changes.  Use SQL, Excel, and other approved tools to reconcile data, identify trends, investigate exceptions, and validate system behavior.  Perform production validation for approved communication changes.  Resolve defects, partner with technology and development teams, and verify that corrections meet documented requirements.  Investigate statement discrepancies, incorrect messaging, and data-quality issues; coordinate resolution and identify improvement opportunities.  Apply quality, compliance, proofreading, data-integrity, and operational-control standards; escalate material risks or control gaps.  Maintain clear documentation of business rules, decisions, approvals, and implementation outcomes.  Support reporting and analysis on statement quality, defects, operational performance, and implementation results.  Coordinate assigned deliverables across partners, manage competing priorities, and exercise judgment within established guidelines.