Voice Designer

ABOUT US

Rifa AI https://rifa.ai is building the AI agents platform for contact centers in regulated industries.

Enterprises in these industries want AI agents handling their customer operations and mostly can't deploy them. It's not a model problem. Horizontal platforms lack governance, release processes, and change management, and in a domain where every call can be reviewed by a regulator, that's disqualifying. Building an AI agent has never been easier. Deploying one an enterprise can trust has never been harder. That harder problem is the one we work on.

Our platform turns a company's written procedures into AI agents: voicebots that hold real-time conversations, take actions in the client's CRM, and stay within the limits the client has set. Every release is gated by an automated testing suite, and every conversation feeds a post-analysis platform. We're live in production today, handling debt collection calls for US financial services clients.

The engineering convictions behind it: evaluation methodology, not model capability, is the bottleneck. Every rule and decision trace becomes part of a company's context graph. Observability goes beyond logging. And our Agent Studio lets engineers, non-engineers, and auditors collaborate to build and improve AI agents with the right guardrails to achieve the expected business outcomes.

Rifa was founded by Sameer Fulzele https://www.linkedin.com/in/sameerfulzele/ (IIT Bombay). We're a small team of exceptionally capable, passionate engineers with paying enterprise clients and growing revenue, backed by Seaborne Capital https://www.seabornecap.com, a founder-first firm of exceptional industry operators that works closely with its founders, and by angel investors who are veterans of enterprise software and operators in the accounts receivable industry.

ABOUT THE ROLE

Our agents phone people about overdue accounts. It is not a friendly context, and the voice carries more of the load than anyone expects: it has to sound like a person, hold steady when the other side gets angry, and read a required disclosure without sounding like a recording of a lawyer.

Nobody here owns that today. Engineers pick whichever voice the TTS provider offers and move on, and you can hear it on the calls. We want someone whose actual job is how Rifa sounds in US English.

WHAT YOU'LL DO

Most of your first few months goes on US English voices for live collections calls. The rest goes on making the work repeatable, so the next locale is easier than this one.

- Start with the compliance language. Every call carries wording that has to come out verbatim. Engineering guarantees the words are right. You decide whether they land as information or as a threat, and that decision shows up in whether people stay on the line. Most candidates underrate this part of the job.

- Design the voices. Accent, pace, where the stress falls, how long a pause can run before it reads as hesitation.