QA Lead, AI Agents

ABOUT US

Rifa AI https://rifa.ai is building the AI agents platform for contact centers in regulated industries.

Enterprises in these industries want AI agents handling their customer operations and mostly can't deploy them. It's not a model problem. Horizontal platforms lack governance, release processes, and change management, and in a domain where every call can be reviewed by a regulator, that's disqualifying. Building an AI agent has never been easier. Deploying one an enterprise can trust has never been harder. That harder problem is the one we work on.

Our platform turns a company's written procedures into AI agents: voicebots that hold real-time conversations, take actions in the client's CRM, and stay within the limits the client has set. Every release is gated by an automated testing suite, and every conversation feeds a post-analysis platform. We're live in production today, handling debt collection calls for US financial services clients.

The engineering convictions behind it: evaluation methodology, not model capability, is the bottleneck. Every rule and decision trace becomes part of a company's context graph. Observability goes beyond logging. And our Agent Studio lets engineers, non-engineers, and auditors collaborate to build and improve AI agents with the right guardrails to achieve the expected business outcomes.

Rifa was founded by Sameer Fulzele https://www.linkedin.com/in/sameerfulzele/ (IIT Bombay). We're a small team of exceptionally capable, passionate engineers with paying enterprise clients and growing revenue, backed by Seaborne Capital https://www.seabornecap.com, a founder-first firm of exceptional industry operators that works closely with its founders, and by angel investors who are veterans of enterprise software and operators in the accounts receivable industry.

ABOUT THE ROLE

This is the hands-on quality and operations role behind our enterprise client relationships. You'll live in the transcripts and performance data: auditing how our AI agents handle real client conversations, catching issues before and after clients do, and turning what you find into clear, actionable work for the engineering team. You'll also lead our QA team, and work side by side with our Agent Engineers the way a forward-deployed pair does: they own a client's agent, you own its quality.

You'll be client-facing: on audit calls, walking client-side QA and compliance teams through findings, and reconciling our read of bot performance with theirs. It's a role for someone precise, curious, and organized, comfortable with data and detail, and confident explaining what they found and why it matters.

You'll report to the Technical Program / Product Manager, who owns the overall client relationship, and you'll be their eyes and ears on day-to-day quality.

WHAT YOU'LL DO

- Lead the QA team. Set the audit standards and scorecards, review the team's work, coach analysts, and decide what gets escalated and when.