Technical Systems Engineer

Meet the Team The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an outstanding commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that handle $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and hard-working engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners. Your Impact As a Technical Systems Engineer with Commerce Product Management & Engineering (part of Cisco IT), You will be responsible for platform operations and lead the reliability, performance, and operational excellence of our Cisco Commerce Platform. In this role, you will be responsible for ensuring the high availability, scalability, and seamless execution of high-throughput transactional systems supporting Quote to Order system. You will partner closely with software engineering, architecture, infrastructure teams to lead large-scale distributed commerce microservices, maintain detailed SLAs/SLOs, drive automation, lead incident response, and prepare our systems for peak transaction windows and quarter-end close cycles. Responsibilities: Drive end-to-end platform availability, reliability, and resilience across core commerce platforms Actively participate during production incidents (P1/P2); coordinate multi-functional triage calls, perform rapid root-cause isolation, and implement recovery actions. Ensure operational readiness, load resilience, and enhanced support coverage for critical business events, high-volume booking periods, and fiscal quarter-end cutovers. Investigation into complex multi-tier transaction failures across microservices, API gateways, enterprise service buses, and asynchronous messaging backends (Apache Kafka) Leverage APM and log aggregation tools (e.g., Splunk, AppDynamics) and derive relevant insights & platform improvements. Develop automated health checks, anomaly detection routines, and self-healing automation scripts to remediate operational issues before they impact end users. Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction. Document processes, resolutions, and recurring issues for knowledge management and training purposes Minimum Qualifications Bachelor’s degree in Engineering with 6–7 years of significant professional experience. 6+ years in Platform Operations, Site Reliability Engineering (SRE), Technical Systems Support, or Production Infrastructure Engineering. 5+ years of operational experience supporting high-volume enterprise commerce platforms Deep understanding of microservices architecture, RESTful APIs, API Gateways, and event-driven architecture (Apache Kafka, JMS).