Site Reliability Engineer

Job Title: Site Reliability Engineer About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced cloud company and a leader in data security. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Aylesbury, Bengaluru, Frisco, Milpitas, Paderborn, Sydney, Tokyo and more, our employees are the heart and soul of our company.  Skyhigh Security is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, offering the flexibility and freedom you desire in your work environment, along with the tools to reach your potential. From our employee recognition program, to our team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.  We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity. Role Overview: The Site Reliability Engineer at Skyhigh Security will be responsible for maintaining the production environment with high availability, monitor it and troubleshoot operational issues. Also, acting as a bridge between Ops and Engineering, Product management, you will represent the customer point of view to continue driving enhancements to our products and uptime. SREs are responsible for managing and improving the operational aspects of systems, such as monitoring, alerting, incident response, and vendor interactions. Key Responsibilities: Keep Production Running: Own Incident, Problem, and Change Management to maintain high availability across our cloud-native security infrastructure (SSE/CASB) and global POPs. Drive Major Incident Response & PIRs: Lead live troubleshooting during major outages, coordinate across engineering teams to restore service fast, and write thorough Post-Incident Reviews (PIRs) / RCAs to prevent repeat issues. Cut Alert Noise & Toil: Dig into metrics, logs, and dashboards to spot trends, tune noisy alerts, find performance bottlenecks, and build self-healing automation. Build Internal Tooling & AI Automation: Write code (Python/Go) and build AI-assisted workflows and agents to automate repetitive operational tasks, incident triage, and diagnostics. Own Runbooks & SOPs: Write, test, and maintain clear Standard Operating Procedures and runbooks so both on-call engineers and automated tooling have accurate playbooks. Security & Maintenance: Coordinate planned maintenance windows, production change rollouts, and routine vulnerability patching across commercial and regulated environments.