ServiceNow QA Lead

Job Description: Role Summary We are looking for a ServiceNow QA Lead with ~8–10 years of experience (must have 4–6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries. Key Responsibilities Own end-to-end QA for releases – test strategy, planning, execution, and sign-off Define and drive QA governance, standards, and best practices across projects Lead functional, regression, integration, and UAT testing cycles Validate ServiceNow configurations, customizations, and integrations Establish and drive test automation (ATF/Selenium) to improve coverage and efficiency  Manage defect lifecycle and ensure timely resolution with development teams Perform data validation and ensure integrity across ServiceNow modules Provide test metrics, dashboards, and quality insights to leadership Handle stakeholder management – work closely with business, product owners, and client teams for sign-offs and expectations Drive risk identification and mitigation related to quality and delivery timelines Support major releases, upgrades, and production validation Skills & Experience Strong experience in ServiceNow QA / Testing, with leadership exposure Deep understanding of ServiceNow platform and core modules (ITSM, CSM, etc.) Hands-on with:Test strategy & planning Automation tools (ATF preferred, Selenium, etc.) Knowledge of ServiceNow configuration basics (workflows, scripting, integrations) Experience in Agile / Scrum delivery models Strong analytical, problem-solving, and communication skills Certifications Mandatory: CSA (Certified System Administrator) Good to have: CSM / ITSM / other ServiceNow certifications Knowledge and/or micro-certification in at least one of the following:Customer Service Management (CSM) (preferred) Playbooks Flow Designer Now Assist / AI Platform Analytics Predictive Intelligence Service Portal Catalog Items Automated Test Framework (ATF) JL9 Expectations Acts as QA Lead for a module or project Owns quality outcomes and release readiness Drives stakeholder communication and sign-offs Mentors team members and promotes automation and best practices Provides proactive risk and quality insights to leadership At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.