Service Owner – Infrastructure & Security Services

Role Purpose  The Service Owner - Infrastructure & Security Services is accountable for the global strategy, service ownership, governance, operational performance and continual improvement of critical infrastructure and security capabilities delivered through the Global Capability Center (GCC).  The role owns end-to-end service outcomes for Workplace Services, Observability & Monitoring, Identity & Access Management (IAM), Identity Governance & Administration (IGA), Disaster Recovery & Technology Resilience, and Vulnerability Management.  Working with Cyber Security, Enterprise Architecture, Global Infrastructure, Business IT, Engineering, Manufacturing IT and strategic partners, this leader will establish services that protect intellectual property, support engineering productivity and strengthen operational resilience across a complex global semiconductor environment.  Key Responsibilities  1. Global Service Ownership & Strategy  Own the global service strategy, roadmap, lifecycle, governance and performance of the assigned Infrastructure and Security services.  Define service vision, operating model, standards, controls, KPIs, SLAs and OLAs aligned with enterprise priorities.  Develop multi-year roadmaps, investment plans and continual-improvement backlogs.  Balance resilience, security, user experience, cost, compliance and speed in service decisions.  Act as the senior escalation and decision point for material service risks, major operational issues and cross-functional dependencies.  2. Workplace Services  Own the Workplace Services portfolio supporting offices, design centers, engineering labs, manufacturing sites and remote employees.  Provide strategic direction for endpoint management, device lifecycle, endpoint security, software distribution, collaboration services, digital employee experience and Software Asset Management.  Drive cloud management, automation, self-service, analytics and standardization while protecting operational stability.  Improve user experience, device compliance, service reliability and lifecycle discipline across the global estate.  3. Identity Management & IGA  Own global Identity and Access Management and Identity Governance & Administration service outcomes.  Lead joiner-mover-leaver processes, access provisioning, role-based access control, access reviews, certifications, segregation of duties and identity lifecycle governance.  Partner with Cyber Security and Enterprise Architecture to simplify secure access and advance Zero Trust controls.  Ensure identity services meet internal-control, audit, regulatory and risk-management requirements.  4. Observability & Service Monitoring  Define the enterprise observability strategy across infrastructure, cloud, network, workplace, applications and security domains.  Build proactive monitoring, event correlation, service-health visualization, actionable alerting and executive reporting.