Senior Software Engineer, Applied AI and Customer Solutions

About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog. Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. Job Overview You'll join a fast-paced innovation team that builds and deploys AI-powered solutions directly with Coursera's enterprise and campus customers. You'll operate across the full engagement lifecycle: scoping customer environments and pain points like a consultant, prototyping working demos in real time, and hardening validated solutions into production-grade, secure deployments. This role sits at the intersection of AI and data engineering, cloud and security architecture, and customer-facing solutioning. You'll work hands-on with customers to map workflows and data, while collaborating closely with Product Managers, AI Specialists, and Engineers to decide what gets standardized and deployed broadly. Regular travel to customer sites (domestic and occasionally international) is required for discovery, prototyping, and go-live phases. About your skills: Software Engineering - Core competency for designing, developing, and maintaining production-grade systems deployed in customer environments. AI Fluency - Essential for building and deploying agentic AI solutions and understanding AI capabilities for customer problem-solving. Customer/Stakeholder Focus - Essential for understanding customer needs, scoping ambiguous problems, and maintaining focus on business impact throughout engagements. What you'll be doing: Scope customer environments directly with executive sponsors and IT/data owners to map systems, data models, and workflows. Rapidly prototype and demo working solutions in front of customers, iterating in real time to validate business value. Serve as the bridge between customer and core engineering teams to harden validated prototypes into production deployments. Design and implement multi-tenant, hybrid, or customer-controlled deployment architectures that meet data residency, privacy, and IT-maturity requirements.