Senior Software Engineer - AI I

About the Role – Senior Site Reliability Engineer I As a Senior Site Reliability Engineer (SRE-I), you will ensure the reliability, availability, and performance of cloud-based applications and infrastructure hosted on AWS and Azure. You will manage production environments, drive automation, handle incidents, perform root cause analysis, and improve operational efficiency through monitoring and reliability engineering practices. Shift Timings: Rotational Shift - 7.00 AM- 2.00 PM OR 2.00 PM - 11.00 PM About You : You have strong experience in AWS and Azure, Infrastructure as Code (CloudFormation/Bicep), scripting with Python or PowerShell, and CI/CD using GitHub Actions; AI skills are mandatory. You are skilled in Incident Management, Root Cause Analysis, Monitoring (Datadog, CloudWatch, Azure Monitor), and automation. Exposure to Azure Virtual Desktop (AVD), AI/LLM concepts, Prompt Engineering, and MCP is a plus. You are a proactive problem solver with a strong focus on reliability, operational excellence, and continuous improvement. #LI-SM1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.