Senior ServiceNow Software Engineer

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Job Summary: The Senior ServiceNow Software Engineer designs, develops, configures, tests, and supports scalable solutions on the ServiceNow platform that meet business and technical requirements. This role independently leads the technical delivery of moderately complex solutions, collaborates with cross-functional teams, makes sound design decisions within established platform architecture and governance, and mentors less experienced engineers while contributing to secure, maintainable, and upgrade-ready solutions. Essential Duties: Design, configure, develop, test, deploy, and support ServiceNow applications, modules, and platform capabilities. Build and maintain scoped applications, data models, forms, workflows, Flow Designer flows and sub flows, business rules, script includes client scripts, UI policies, and related components. Develop secure integrations using REST/SOAP APIs, Integration Hub, import sets, transform maps, MID Server, and other integration patterns as appropriate. Collaborate with product owners, platform architects, administrators, QA, security, and other engineers to refine requirements and deliver platform solutions. Apply ServiceNow security controls, including roles, groups, access control rules, data policies, and secure scripting practices. Monitor and improve solution performance, maintainability, accessibility, and upgrade compatibility while minimizing unnecessary customization. Document solution designs, configurations, integrations, technical decisions, deployment procedures, and operational support processes. Mentor junior associates by reviewing designs and code, sharing ServiceNow development standards, and promoting reusable platform patterns. Contribute to Agile delivery, source control and application repository practices, CI/CD automation, governance, and continuous improvement of the ServiceNow platform. SKILLS: Experience & Background 5 or more years of software engineering or related experience, including at least 3 years of hands-on ServiceNow application development in an enterprise environment. Experience independently delivering moderately complex ServiceNow solutions across the software development lifecycle, from requirements refinement and technical design through deployment and production support. Core Technical Proficiency