Senior Renewals Specialist (Thai Speaking)

LIFE AT UIPATH

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

YOUR MISSION

The Renewals Specialist will be responsible for Enterprise and Key account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for all accounts in APAC. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive retention with existing customers, and on increasing the number of product expansions. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing.

WHAT YOU'LL DO AT UIPATH

- Project manage the renewal experience in close partnership with assigned Customer Success Manager and Account Executive to provide a seamless customer experience

- Retain and increase subscription revenue in existing customer accounts by positioning packages and price updates

- Migrate existing customers from our legacy plans onto new packaging and licensing models

- Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate

- Update renewal forecast on a weekly basis and report up to management

- Create client proposals and contracts for all existing customer renewals

- Continuously iterate and provide customer feedback on the renewal experience

WHAT YOU'LL BRING TO THE TEAM

- Bachelor’s degree in marketing, Sales, Finance or related field

- Minimum of 6 years’ experience in renewals, sales or account management in Enterprise Segment

- Strong communication skills with working proficiency in both English and Thai languages.

- Comfortable with negotiation and having conversations with procurement departments

- High confidence in managing customer quoting, contracts, and terms

- Strong customer-facing acumen and communication skills

- Ability to multi-task and to help manage a high volume of accounts

- Able to build relationships quickly and work across many cross-functional teams

- Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals

- Ambition to look for opportunities to expand the scope of the role and take on new projects

- Experience working with Salesforce and LinkedIn Sales Navigator is a huge plus

- Automation first mindset