Senior Program Manager (Platform)

Company overview: TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Senior Program Manager What will you be doing? Prepare project plans and collaborate with highly technical stakeholders (Engineering, Product Management, Architecture, Security, Cloud Operations, etc.) Monitor the progress of projects and report status, plans, and issues to executive management Operate cross-functionally in an agile environment to support the delivery of comprehensive, on-time, high-quality products, and solutions Hands-on release coordination, ensuring predictability and quality of application, solution, and platform deployments Work with other members of the product management organization to ensure new functionality and fixes are being evaluated and prioritized in a timely manner Develop and implement strategies to minimize schedule and technical risk Document processes and procedures for use and educate team members to ensure consistency across the team members Engage internal stakeholders across multiple organizations to identify opportunities to improve processes/productivity, drive improvements, and increase awareness In this role, you will: Manage Risks, Timelines, Schedules, Resource Availability, Dependencies, Delivery Dates and Communication. Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value Partner with internal teams (Product Management, User Experience, Technical Communications, Services, Support, Engineering, and Executive Sponsors) to ensure coordination and alignment, leveraging all necessary parties to ensure our success Apply TraceLink product, business process, methodology & ecosystem knowledge to drive effective projects Proactively build and expand business relationships that enable better product quality, time to delivery, and customer satisfaction What we’re looking for: BS degree or higher in Project Management, Computer Science, Engineering, IT, Management of Information Systems or equivalent 10+ years of technical program management experience