(Senior) Field Application Engineer - India

About Us

Axelera AI https://www.axelera.ai is not your regular deep-tech company. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.

In just five years, we have raised a total of $450 million and have built a world-class team of 250+ employees (including 60+ PhDs with more than 40,000 citations), both remotely from 20 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands.

We have launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million. Now we are getting ready for our next step: Europa™, our next-generation AIPU.

Our unwavering commitment to innovation has firmly established us as a global industry pioneer.

Are you up for the challenge?

Position overview

Are you an experienced engineer passionate about computer vision, machine learning, and embedded systems? Do you thrive in a fast-paced environment shaping the future of AI? If so, join us at Axelera AI!

You’ll manage technical interactions with customers in India, becoming their go-to expert and helping grow our Metis AI platform into a market leader.

The Field Application Team collaborates closely with Axelera’s R&D teams across Europe and India to ensure seamless technical support. Your primary role is guiding customers through evaluation, adoption, and deployment of Axelera AI hardware, including PCIe boards, modules, and vision gateways. Most hands-on work involves using our Voyager SDK to deploy AI models and pipelines on these platforms.

Key responsibilities:

- Engage with customers in India to understand their needs, acting as a technical expert on Axelera AI’s platform.

- Address inquiries, provide product knowledge, and resolve technical issues directly or via R&D coordination.

- Solid understanding of server systems, preferably with hands-on experience.

- Collaborate with Marketing and Business Development on product launches and technology evangelism.

- Support Sales in expanding existing accounts, identifying new customers, and defending design wins.

- Track customer interactions, ensuring follow-ups and effective communication.

- Gather and relay customer feedback to Product Management for product improvements.

- Conduct competitive analysis through customer and industry insights.

- Assist in creating clear, compelling, and instructive product documentation

- Advocate for customers internally, ensuring responsiveness and driving product enhancements.

Qualifications:

- BS/MS in Computer Science, Electrical Engineering or equivalent work experience.

- 3+ years of experience in the semiconductor and/or Artificial Intelligence industry in a customer-facing application development or technical support role.