Senior Content Analyst

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Fundamentals is one of the key verticals within Financial Content Operations. The vertical is primarily responsible for providing historical financial information to the clients on companies across the globe. Historical financial information for the clients would basically mean providing financial statements as reported by the Companies to the clients. This would mean sourcing and updating Balance Sheet, Income Statement and Cash Flow Statement in the database which would eventually flow on to the products subscribed to by the clients. There would be some adjustments required to be made which would completely be governed by internal policies of LSEG and by various accounting standards. The financial updates would need to be performed within the set timelines and with expected standards of accuracy. Role Responsibilities & Key Accountabilities: To Guide Service teams across all locations to deliver exceptional Customer experience to all internal and external clients as per the expected standards so that the Service metrics are met. All cases are resolved in a timely manner with no overdue and outstanding cases and responses to queries are provided using the TEN principles, New Service MDM and the Next Gen targets are met consistently throughout the year and ensure that there are no customer concerns on the response provided by the team. Should actively be engaged in Incident Management related to fundamentals, Partner with cross content teams from where the data are ingested to fundamentals database. Each case is thoroughly analyzed, and accurate root cause is identified, and all vital preventive actions are taken and data corrected cases reduction target is met by building strategic solutions. To mentor, train and develop staff new and Existing Service resolvers across all locations within fundamentals including providing direct feedback to the resolvers on service cloud and related tasks on a regular basis. Partner with operations Managers S&Q Leads and content Specialist function to understand the improvements on client related enhancement/Projects. Partner with service and quality team for DCC reduction as per the SLA Inspire teams to meet customer requirements and improve quality standards by setting high standards. Communicate effectively with other teams, globally, share knowledge and embrace standard methodologies. Guide team and ensures all customer concern/issues are handled appropriately and according to company policy. Engagement with CSM’s, Account Managers, ASE’s etc. Good Knowledge on Eikon, RKD, RDP, DSS and DS Running Reports – Search & Explanation, DCC Reports, Outstanding Cases Regular reports to be sent to the partners on DCC, Outstanding Cases and Service Dashboard. Technical/Professional Skills & Competencies: