Senior Consultant Lead

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Job Title - Sr. Associate/Lead – SW Support Location – Pune Shift Coverage - North America business hours (8 AM – 5 PM CST) Job Summary The role is responsible for providing L2 operational and technical support within Omnium Application Support team with primary focus on reconciliation and control services, data onboarding, client data integrations, file processing and associated infrastructure components. The team acts as a critical liaison between business operations, clients, development teams, infrastructure teams, and external vendors to ensure uninterrupted service delivery across global markets. The role involves monitoring critical production processes, troubleshooting application issues, managing incidents and service requests, supporting client onboarding activities, ensuring successful data processing and reconciliation workflows, and driving timely resolution of production issues while maintaining high service availability and operational excellence. Key Responsibilities Provide Level 2 Application Support for various applications under Omnium platform. Monitor critical production processes, services, jobs, application health, system performance, batch processing and service availability. Investigate and resolve production incidents within agreed SLAs. Analyze trends and identify recurring operational issues. Perform root cause analysis for recurring issues and recommend preventive measures. Coordinate Major Incident (P1/P2) handling and facilitate ITSM calls. Engage concerned Development and shared services teams during critical outages. Support onboarding of new clients and data feeds into the Omnium platform. Coordinate setup, validation, and testing of inbound and outbound data interfaces. Manage FTP onboarding and data delivery configurations. Participate in application releases and production deployments. Perform application checkout activities following releases and infrastructure changes. Drive automation opportunities to reduce manual effort and improve service quality. Develop and maintain monitoring procedures and operational dashboards where ever applicable. Ensure all production alerts are acknowledged and addressed in a timely manner.