Senior Associate - Revenue Operations

Position Overview

We are seeking a detail-oriented, fast-moving Salesforce Senior Associate to support the daily administration, configuration, and continuous improvement of our Salesforce environment. This is a hands-on role for someone who has solid working knowledge of Salesforce and can grow into a key partner on UAT, training, and major cross-functional projects.

The ideal candidate with 5 to 8 yrs of experience in Salesforce, who can partner closely with our Operations lead on high-impact initiatives while also owning the day-to-day associate-level work that keeps the org running smoothly. You move quickly and efficiently, communicate clearly with both technical and non-technical stakeholders, and bring exceptional attention to detail to everything you touch.

Key Responsibilities

Salesforce Administration & Support

- Support daily administration of the Salesforce org, including user setup and deactivation, profiles, roles, permission sets, and public groups.

- Monitor data quality — run duplicate reviews, data validation, and clean-up procedures, including mass data uploads and migrations.

- Provide responsive end-user support and troubleshoot ad hoc platform issues.

- Maintain clear, up-to-date documentation of processes, configurations, and administrative procedures.

Quality Control (QC) & Opportunity Management

- Serve on the QC Approval Team: review and close out opportunities and verify accuracy in OpenAir.

- Assist with making any changes to closed-won opportunities, escalating to the manager with any concerns.

- Remind other approvers (Practice / Segment Leads) of outstanding requests when items are held up in the approval process.

Pipeline Inbox Monitoring

- Monitor the Pipeline Inbox for incoming requests, ensuring items are getting tagged, and notify the manager of any concerns.

- Respond to questions on the status of project code and stage in Salesforce.

- Be timely with responses — check the inbox multiple times a day and always first thing in the morning.

User Management & Provisioning

- Add new Salesforce users and deactivate departing users.

- Run any new-user requests before agreeing to set up access.

- Update the Riveron Account for employee departures.

Troubleshooting SFDC Errors & Issues

- Collaborate effectively with team members to address user-related SFDC issues.

- Escalate issues promptly when identified.

Training, Documentation & Enablement

- Assist with Salesforce training of new professionals identified for Salesforce access.

- Facilitate user training sessions and drive adoption of new features and best practices.

- Keep the RevOps Intranet (Omnia) site updated.

Reporting

- Fulfil Salesforce reporting requests and build/maintain reports and dashboards to support business needs.

Required Qualifications

- Working knowledge of Salesforce (SFDC) — comfortable navigating and, including reports/dashboards, user management, and standard configuration.