Senior Associate AR

Job Family: EBO Accounts Receivable (India) Travel Required: None Clearance Required: None What You Will Do: Identify inpatient/observation accounts requiring NOA (Notification of Admission) Submit notifications via payer portals, EDI, fax, or calls Initiate non-clinical authorizations where applicable Document reference / authorization numbers in the system Track status and perform timely follow-up on pending / rejected submissions Ensure compliance with payer timeliness requirements Maintain accurate documentation in system notes / billing summary To prioritize the pending claims for calling from the aging basket to make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance. Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims. Shall understand and abide by the organizations’ information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. Scope & Boundaries: Included: NOA submission Payer follow-up Documentation Excluded: Clinical review / medical necessity Level-of-care decisions Appeals & physician advisor services Account Exclusions (as per SOP): Medicare FFS Self-pay / charity Workers’ Compensation / liability Hospice / research Other payer-specific exclusions Key KPIs: NOA Timeliness Compliance (%) First-Pass Submission Accuracy Denial Prevention Rate Productivity (Accounts/Day) Follow-Up Turnaround Time (TAT) What You Will Need: Must be a Graduate Strong English spoken communication skills and also required reading and writing Must have 2 + yrs of experience in US Healthcare stream in AR Willingness to work night shifts Ability to handle payer communication channels (portals, EDI, fax, calls) Detail understanding and documentation of AR follow-up and denial management processes (Preferred NOA skills) What Would Be Nice To Have: Experience in MS Office Suite About Guidehouse India At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work.