Sales Operations Analyst

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the opportunity? As a Sales Operations Analyst, working Night-Shift, you will be the first point of contact for our US AE and SDR teams on the sales tech stack. You will keep reps selling by resolving their questions quickly, onboarding new hires onto our tools, and administering the systems they rely on, including Salesforce, CPQ, Highspot, Ring Central, Gong, Outreach, Qualified, Zoom and Jira. You will also protect data quality through governance and drive process efficiency as we scale. What will I be doing? Rep support and onboarding Act as the primary contact for rep questions on the sales tech stack, resolving the issue or unblocking the rep within agreed response times. Direct reps to the agreed support channels so requests are visible to the team, can be tracked, and patterns in support needs can be spotted. Communicate across departments to unblock reps: contact the relevant teams, state the requirement and its urgency, follow up to resolution and keep the rep informed. Onboard and configure all new hires on the tech stack (access, licences, setup, readiness), hitting agreed deadlines, and maintain the onboarding readiness tracker and tech stack evaluation checklist. Maintain rep-facing documentation in Confluence: FAQs, process guides, tool documentation and training materials. Update them as processes and tools change. Deliver training sessions and ask-me-anything (AMA) sessions to reps, including for new tool launches and go-lives, and keep the content current. Share a daily handover of open and closed items, blockers and risks, on time, every working day.