Sales Compensation Analyst (Governance & Incentive Operations)

About the Role: Grade Level (for internal use): 10 The Role: The Sales Compensation Analyst (Governance & Incentive Operations) serves as the core operational and analytical execution hub of the Strategic Center of Excellence. Reporting directly to the US-based Finance Manager, you will be accountable for the end-to-end calculation, data reconciliation, and tracking of supplemental incentive programs, and strategic performance milestones. The Team: The Incentive Governance & Operations team is the operational backbone of S&P Global Market Intelligence's Strategic Center of Excellence in Penang — a disciplined, high-precision unit accountable for the end-to-end execution of global sales compensation programs. Working in close partnership with US-based Finance leadership, the team operates across geographies and time zones, combining analytical rigor with a governance-first mindset to protect the integrity of every incentive payout. If you are energized by structured problem-solving, thrive in a data-driven environment, and take pride in building systems that others rely on — this is your team. Responsibilities and Impact:  Execute end-to-end supplemental incentive calculations — encompassing data collection, eligibility verification, baseline validation, and custom commercial bonus processing — delivering accurate, audit-ready outputs within monthly payroll cutoff deadlines. Own the Salesforce (SFDC) compensation dispute queue: manage daily case resolution, conduct root-cause forensic investigations into payout discrepancies and crediting mismatches, and publish weekly queue health reports — maintaining SLA compliance across all active cases. Develop and maintain automated reconciliation scripts using SQL, Python/Pandas, or Alteryx to validate transaction inputs against source contract ledgers, identifying and correcting anomalies before payment is processed. Lead monthly KPI milestone tracking, performance scoring, and governance documentation — partnering with Revenue Operations and Data Architecture teams to automate data ingestion from CRMs and data warehouses into calculation models. Build and refresh operational Power BI and Salesforce dashboards tracking program spend, milestone attainment, and dispute resolution performance; compile and maintain SOX audit binders and management approval records to meet internal control requirements. Curate the central Sales Compensation Knowledge Center (SharePoint/Confluence) — authoring step-by-step SOPs, submission guides, calculation walk-throughs, and targeted FAQs to improve seller understanding and reduce repetitive inquiry volume. What We’re Looking For: Basic Qualifications: Experience: 5+ years of analytical and operational experience in sales compensation, financial analysis, sales operations, or incentive management within a global corporate setting. Salesforce (SFDC): Direct working knowledge of Salesforce Case Management, case queues, routing rules, and reporting objects.