Quality Assurance Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. About the Role We're seeking an experienced Quality Assurance Manager to lead quality assurance initiatives, testing strategy, automation and AI enablement, and team development across technology projects. This role will partner closely with development, product, and business teams to ensure the delivery of high-quality software solutions while driving continuous improvement, shift-left quality practices, responsible AI adoption, test automation, and quality excellence. As a people leader, you'll mentor QA professionals, establish testing best practices, and help shape the future of quality engineering within the organization. What You'll Do Lead software quality assurance activities across multiple projects and applications. Develop and execute test strategies, test plans, and automation plans. Oversee functional, regression, integration, performance, and user acceptance testing. Manage defect identification, tracking, root cause analysis, and resolution. Establish quality standards, metrics, and reporting to drive continuous improvement. Conduct quality reviews and assessments to ensure compliance with organizational standards. Mentor and develop QA Associates and Senior QA Associates. Collaborate with cross-functional teams to improve software quality and delivery outcomes. Drive adoption of scalable test automation, continuous testing, and quality engineering practices across delivery teams. Drive adoption of AI-assisted quality engineering practices to improve test design, automation development, test data creation, defect analysis, and team productivity. Evaluate AI use cases and tools for quality engineering while promoting responsible use, appropriate governance, data protection, and human oversight. Coach QA professionals on effective prompt development and the practical use of generative AI within testing and automation workflows. Provide technical direction for automation frameworks and ensure automated tests are maintainable, reliable, and integrated into delivery pipelines. Champion risk-based testing, early quality engagement, and measurable quality outcomes throughout the software development lifecycle. Key Skills Quality Assurance & Quality Engineering Test Strategy & Test Planning Manual & Automated Testing Functional, Regression, Integration & Performance Testing Defect Management & Root Cause Analysis Test Automation Frameworks AI-Assisted Testing & Quality Engineering